CXChronicles
Adrian Brady-Cesana
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%. Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made. Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence. AI is…
Sponsorship
Aug 2026 – Oct 20263 episodes scanned. 71% of ad slots promote the show's own products.
Sponsor names by month, new sponsors, and ad position and format are part of the paid data.
Recent Episodes
CX Transformation, Built Into Operations | Craig Crisler
Oct 27, 2026Craig Crisler, co-founder and CEO of SupportNinja, a customer experience outsourcing firm based in Austin, TX, joins host Adrian Brady Chazana to describe his path from startup founder to CX leader. The conversation covers the Four CX Pillars (Team, Tools, Process, and Feedback), including SupportNinja's Momentum Labs optimization team and tool-agnostic approach. They also discuss human-in-the-loop AI deployment, including a case where a chatbot was judged unsuitable for a high-value luxury transaction.
CXWeekly Update | Answer Engine Optimization (AEO) Is Here
Sep 8, 2026Adrian Brady Chazana, founder and CEO of CX Chronicles, delivers a CXWeekly Update focused on Answer Engine Optimization (AEO) as a critical emerging strategy for B2B marketing. The episode walks through AEO fundamentals, business case metrics showing 4.4x better conversion rates for AI-referred traffic versus organic search, and a three-phase execution framework using HubSpot's AEO tools and the CX Chronicles four-pillar methodology (Team, Tools, Process, Feedback). Chazana also announces upcoming guest interviews, a second book launch, and CX Chronicles' growth to 300+ episodes and 200+ partnered companies.
Stop Losing Revenue To Missed Signals | Joseph Lepordo
Aug 20, 2026Joseph Lepordo, CEO and founder of In2ition AI, discusses how AI-powered intelligence platforms can augment frontline revenue operations teams without replacing them. The conversation covers the four CX pillars—Team, Tools, Process, and Feedback—with emphasis on leveraging pattern recognition responsibly, building psychologically safe teams that embrace change, and using AI for coaching and training at scale.
Mastering Storytelling in Leadership: Insights from Josh Schachter on AI and Customer Success
Apr 28, 2026Unlock AI Success: Avoid Common Pitfalls with Jack Siney from FrontRace
Apr 16, 2026AI-Powered Support: Building Assembled with Ryan Wang on The CXChronicles Podcast
Feb 24, 2026Future of Work Insights: AI's Impact on CX, Sales & Support CXWeekly Update 277
Feb 19, 2026How Cutting Manual Processes by 65% Transformed Customer Experience in Insurance
Feb 3, 2026Revolutionizing Media with AI: Deepdub's Sagi Reuven on Innovation and Creativity
Jan 29, 2026Unlocking Success with Dave Rennyson, CEO of SuccessKPI: The Power of Data and AI in CX
Dec 18, 2025
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