The Customer Success Pro
Anika Zubair
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will…
Recent Episodes
AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes
Jul 29, 2026Neil Sparkes, AVP of Customer Excellence Group at ServiceNow for UK and Ireland, discusses how to drive real AI adoption in enterprise environments. With 15 years in SaaS (Microsoft Azure, Access Group) and prior financial services experience, Neil shares ServiceNow's approach to moving agentic AI from experimental phases into live production with heavily regulated customers, including benchmarking methodologies to demonstrate ROI and the importance of control frameworks around AI agents.
Revenue Storytelling For Every Post Sale Role
Jul 15, 2026The Framework Top Performers Use to Get Promoted
Jul 8, 2026Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal
Jul 1, 2026How to Conduct Effective Churn Retrospectives
Jun 24, 2026The Revenue Operating System: How to Plan a Quarter Like a Revenue Leader and Hit Your NRR and GRR
Jun 17, 2026AI Fluency in CS: How to Build a Team That Actually Adopts AI with Cassie Vaughn
Jun 10, 2026A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 2)
Jun 3, 2026A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 1)
May 27, 2026Building Customer Relationships – The Power of Multi-Threaded Engagements with Brittany Casey
May 20, 2026
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